Shipping / Deliveries

1) Shipping

We ship orders to the following countries:

- Portugal (Mainland), Spain ( Mainland), Netherlands, Germany, Italy, Luxembourg, Austria, Slovenia, Croatia, Poland, Denmark, Slovakia, Hungary, Romania, Lithuania, United Kingdom (Mainland), Ireland, Greece, Czech Republic, Bulgaria.

Orders will only be dispatched after receipt of payment.

2) Delivery times

The estimated delivery time for orders varies according to the payment method used and the country of destination.

     a) In Portugal:

     a.1) For manual payments with Multibanco / Homebanking, the estimated delivery time is 24 to 72 business hours after payment, with the exception of products duly identified with the expected delivery date, these products are added to the indicated time.

We do not guarantee that the orders placed and paid on Wednesday after 12.00 noon will be delivered Saturday, when there is this impossibility, they will be delivered the following week, on weekdays or if you prefer, the following Saturday.

If you choose to deliver on Saturdays, the order can be delivered on the following Saturday after 24 to 72 business hours.

The option to send on Saturdays is not vinculative, it may not be possible to deliver some products on these days or there may be a failure on the part of the carrier, when these situations occur, the amount paid will be refunded to the customer and the order will be delivered on the following business days.

     a.2) For payments by credit / debit card, the estimated delivery time is 5 to 8 working days after payment, with the exception of products duly identified with the expected delivery date, these products will be added to the indicated time.

We do not guarantee that orders placed and paid on Wednesday after 12 noon will be delivered on Saturday, when this is not possible, they will be delivered on the following week, on working days or, if you prefer, on the following Saturday .

If you choose to deliver on Saturdays, the order will be delivered on the following Saturday after 5 to 8 working days.

The option to send on Saturdays is not vinculative, it may not be possible to deliver some products on these days or there may be a failure on the part of the carrier, when these situations occur, the amount paid will be refunded to the customer and the order will be delivered on the following business days.

     b) Other countries:

      b.1) The period provided for delivery is 3-8 business days after payment, except for products duly identified with the expected delivery date, these products plus the time indicated. We do not delivery on Saturdays.

 


3) Delivery schedule
Delivery times are from 9 am to 6 pm, and may last until 9 pm

4) Shipping costs

 

     a) In Portugal:

     Shipping costs (€ 3.50) will be applied to orders less than € 39.90.

     Shipping costs are free on orders over € 39.90.

     If you choose to receive your order on a Saturday, the shipping cost is € 5.90 for any order amount.

     After payment is made, you cannot choose to change the shipping / delivery method.

     b) Other countries:

     The shipping cost varies according to the weight of the order and the country of destination, you must do the simulation in the shopping cart, after adding all the products, choose the country of destination to obtain this value.

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The delivery period for orders can be extended when there is a stock out of the products ordered, subject to request from the supplier, when there is a high number of orders not foreseen or for other reasons and factors that are foreign to us, namely the carrier availability and route.

 

Stock availability is informative and non vinculative and refers to availability at the time the page is consulted. The stock of orders is only reserved after payment and updated after this operation.

All prices mentioned above include VAT at the legal rate in force.

Email: info@petlandshop.com

Headquarters: Avenida de Lisboa Loja 101 A, 2605-002 Casal de Cambra

Copyright @ 2020 PET LAND © All rights reserved

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