Cancellations

 

- After completing the purchase, it is only possible to cancel the order (s) if payment has not been made;

- It is not possible to cancel the order (s) after making the payment, in this case you will have to wait for the product (s) to arrive at the indicated address and choose to make the return, as shown below.

Send an email to info@petlandshop.com if you want to return the product (s) indicating the order number and the product (s) to return.

Exchanges, returns and refunds

Exchanges, returns and refunds for orders sent to the customer's address:

- the period for exchanges and returns is 14 days from the date of receipt of the order;

- the shipment of the product (s) and respective return costs are the responsibility of the customer;

- if you prefer, we can collect the product (s) through the carrier at the customer's address, the cost of collection varies depending on the weight and volume of the product - upon request (collections are only made on working days);

- all returned units must be in their normal conditions of sale (packaged, sealed, labeled, without any mark of use, ...);

- after verification and, if in compliance, the amount corresponding to the product (s) returned will be credited to your bank account via NIB or IBAN, or to your credit/debit card if it was the payment method initially selected.

The return of the amount may take 5 to 7 working days from the moment the product arrives at the warehouse.

Exchanges, returns and refunds for orders picked up at the store:

- the period for exchanges and returns is 14 days from the date of availability of the order in store;

- exchanges can be made at the store, from the existing items with equal or higher value;

- if you want to make the return, the shipment of the product (s) and the respective return costs are the responsibility of the customer;

- if you prefer, we can collect the product (s) through the carrier at the customer's address, the cost of collection varies depending on the weight and volume of the product - on request (collections are only made on working days);

- all returned units must be in their normal conditions of sale (packaged, sealed, labeled, without any mark of use, ...);

- after verification and, if in compliance, the amount corresponding to the product (s) returned will be credited to your bank account via NIB or IBAN, or to your credit card if it was the payment method initially selected;

The return of the amount may take 5 to 7 working days from the moment the product arrives at the warehouse.

Email: info@petlandshop.com

Headquarters: Avenida de Lisboa Loja 101 A, 2605-002 Casal de Cambra

Copyright @ 2020 PET LAND © All rights reserved

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