- After completing the purchase, it is only possible to cancel the order (s) if payment has not been made;
- It is not possible to cancel the order (s) after making the payment, in this case you will have to wait for the product (s) to arrive at the indicated address and choose to make the return, as shown below.
Send an email to if you want to return the product (s) indicating the order number and the product (s) to return.
Exchanges, returns and refunds
Exchanges, returns and refunds for orders sent to the customer's address:
- the period for exchanges and returns is 14 days from the date of receipt of the order;
- the shipment of the product (s) and respective return costs are the responsibility of the customer;
- if you prefer, we can collect the product (s) through the carrier at the customer's address, the cost of collection varies depending on the weight and volume of the product - upon request (collections are only made on working days);
- all returned units must be in their normal conditions of sale (packaged, sealed, labeled, without any mark of use, ...);
- after verification and, if in compliance, the amount corresponding to the product (s) returned will be credited to your bank account via NIB or IBAN, or to your credit/debit card if it was the payment method initially selected.
The return of the amount may take 14 working days from the moment the product arrives at the warehouse, this arrival may take up to 14 business days since the pick-up at the customer's home .
Note: Pet Land reserves the right to cancel orders, even after payment and as long as it has not yet been dispatched, in case of wrong prices, computer error, wrong use of discount coupons, or for any other reason that justifies it. This cancellation entitles you to a full refund of the amount already paid, the refund may take up to 14 business days since the order's cancelation.